Theoperatingsystemforrepairshops
Intake, repair tracking, invoicing, online payments, inventory, a customer portal and AI built in — one fast, multi-tenant platform for phone, laptop and electronics repair businesses.
Real numbers from Geekmatics — a high-volume phone, computer & microsoldering repair shop in Palm Harbor, FL running its entire operation on RagoxCell. geekmatics.com ↗
From shop-floor chaos to a system that runs itself
The everyday headaches RagoxCell takes off your plate.
Everything a repair shop runs on
Click through the core workflows — this is the actual product.
Capture every device in seconds
Customer, device, condition checklist, photos and a printable drop-off ticket — with a unique tracking code generated on the spot.
- 16-point condition checklist
- Intake / repair / delivery photos
- Auto QR + tracking code
A workspace your whole team will actually use
Dashboard, repair board and invoicing — fast, focused and built for the bench.
See the customer portal in action
Type any code and press Track — this is what your customers see.
Built for the whole shop
From the front counter to the back bench — and everything in between.
Live dashboard
Sparklines, status mix and a 'needs attention' panel — real data, updated as you work.
Kanban board
Drag repairs through stages with a state machine that blocks illegal jumps.
Counter POS
Sell parts & accessories with discounts, change, void and stock decrement.
Inventory & suppliers
Stock movements, reorder thresholds, purchase orders and photos on every part.
Invoices & payments
Per-line tax, deposits, refunds, online checkout and reconciled balances.
Multi-channel alerts
Branded email, SMS and WhatsApp on every status change — fully templated.
AI built in
Diagnosis, customer reply drafts, product descriptions and plain-language business reports — AI across the whole app.
Security in depth
Per-tenant isolation, RBAC, 2FA, encrypted payment keys and audit log.
Warranty & RMA
Open claims, link follow-up repair orders and track warranties to expiry.
Shipping & mail-in
Connect Shippo to print USPS, UPS & FedEx labels and offer mail-in repairs with prepaid labels for customers.
Connect your website
A REST API with keys so customers book repairs and shipping from your own site — straight into your pipeline.
Time clock & repair timers
Staff clock in/out and per-repair timers, rolled up into hours-by-employee reports.
Grow beyond the counter
Take in repairs by mail and let customers start a repair from your own website.
Mail-in shipping
Connect Shippo and print USPS, UPS or FedEx labels in a click. Send customers a prepaid label so they can mail their device in.
Connect your website
A REST API with keys lets your site register repairs and create shipping labels — customers can start a repair without calling you.
{
"customer": { "name": "Jane Doe", "email": "jane@…" },
"device": { "kind": "phone", "model": "iPhone 13" },
"reportedIssue": "Cracked screen"
}Why shops leave spreadsheets and clunky desktop tools
Everything in one place — not bolted together.
| Capability | RagoxCell | Spreadsheets | Legacy desktop |
|---|---|---|---|
| Repair pipeline & state machine | |||
| Customer self-service portal | |||
| Online payments (your own processor) | Add-on | ||
| Email · SMS · WhatsApp alerts | Limited | ||
| Inventory, POS & purchase orders | Manual | ||
| Photos on repairs & parts | Limited | ||
| AI throughout (diagnosis, replies, reports) | |||
| Employee time clock & repair timers | |||
| Loyalty, referrals & Google-review boosting | |||
| Mail-in shipping labels (USPS/UPS/FedEx) | Add-on | ||
| Public API / website integration | |||
| Works on any device, anywhere | |||
| Set up in minutes · flat price |
Enterprise-grade, from day one
Security and reliability built into the foundation — not an afterthought.
Per-tenant isolation
Each shop's data is strictly separated — backed by automated isolation tests on every release.
Encrypted credentials
Payment and integration keys are encrypted at rest with AES-256-GCM. We never store them in plain text.
Roles & 2FA
Role-based access for owners, managers, reception and technicians, with optional two-factor auth.
Full audit log
Every sensitive change is recorded with who, what and when — and is exportable.
Your own processor
Connect Stripe, PayPal or Helcim. Payments go straight to you — we never touch your money.
Fast & dependable
Typical responses under 100ms, served from production infrastructure with health monitoring.
Simple, honest pricing
One plan. Every feature. Cancel anytime.
Starts with a 30-day free trial — no card required.
- Unlimited repair orders & customers
- POS, inventory & suppliers
- Invoices + online payments (your gateway)
- Customer portal & multi-channel alerts
- Carrier shipping labels & mail-in (Shippo)
- Developer API & website integration
- AI assistant: diagnosis, replies, descriptions & reports
- Employee time clock & repair timers
- RBAC, 2FA & audit log
Frequently asked questions
Everything you need to know before you start.
No. Every account starts with a 30-day free trial — no card required. You only add billing when you're ready.
Yes. Intake, repair tracking, inventory and invoicing work for any device type — phones, tablets, laptops, consoles and more.
No. You connect your own Stripe, PayPal or Helcim account and keep 100% of your revenue, minus your processor's normal fees.
Yes. Each shop's data is fully isolated, payment keys are encrypted at rest, and every sensitive change is recorded in an audit log. Role-based access and 2FA are built in.
Yes. Every order gets a tracking code and a branded public portal where customers see live status, approve quotes and pay online — no login needed.
Yes. RagoxCell imports customers and tickets from CSV, including RepairShopr and RepairDesk exports.
Still have questions? Talk to us or visit the Help Center.
Open your shop’s command center today
Set up in minutes. 30 days free, no credit card. Bring your team, your inventory and your customers.