Help Center

Create Your First Repair Ticket and Tracking Code

A step-by-step walkthrough for taking in a device in RagoxCell: add or select a customer, record the device and its condition, attach photos, save the order, and share the tracking code with your customer.

Getting started with RagoxCell

A quick tour of how to set up your shop and run your first repairs end to end.

Set Up Your Shop in RagoxCell

A step-by-step walkthrough to create your RagoxCell account, complete onboarding, and configure your shop details, tax, terms, and branding so your first ticket and invoice look right.

Customize Email, SMS and WhatsApp Notifications

Set up your notification channels, edit the message templates customers receive, choose which events trigger a message, and confirm delivery from each order's log.

Invite Technicians and Set Roles

Add your repair shop staff in RagoxCell, assign the right role, turn on two-factor authentication, and handle day-to-day account changes like disabling a member or resetting a password.

RagoxCell API for developers

Register orders and create shipping labels from your own website using the RagoxCell REST API.

Send Quotes and Collect Online Payments

Build a quote with line items and tax, send it to the customer for approval, connect your own payment processor, and collect payment online before marking the job paid and sending a receipt.

Offer mail-in repairs with shipping labels

Connect Shippo to print USPS, UPS and FedEx labels and accept devices by mail.

Accept online repair requests from your website

Let customers start a repair and request shipping from your own site using the RagoxCell API.

Your in-app notification center

The bell in your dashboard keeps your team on top of what needs attention.

Manage your account: photo, password and theme

Update your profile photo, name, password, theme and two-factor authentication.