Set Up Your Shop in RagoxCell

Getting your repair shop running in RagoxCell takes about 15 minutes. This guide walks you through creating your account, completing onboarding, and filling in the shop details that show up on every ticket and invoice your customers see.

You only need to do most of this once. Set it carefully now and the rest of your workflow, from intake to payment, will pull the right name, numbers, and branding automatically.

Step 1: Create your account

Go to the sign-up page and enter your name, work email, and a password. Passwords must be at least 10 characters and include an uppercase letter and a number, so pick something strong.

After you submit, RagoxCell sends a verification link to your email. Click it to activate your account. This step is required, the link expires in 24 hours, and if you don't see the message, check your spam folder.

Verifying your email starts your 30-day free trial automatically. No credit card is required to begin.

Step 2: Create your shop

Once your account is active, you'll land on the onboarding screen. Enter your shop name (for example, "TechFix Repairs") and select Create shop and continue.

This name becomes your isolated workspace. Your data, customers, orders, and invoices stay completely separate from every other shop on the platform. You can invite your team later, so don't worry about that now.

You're then taken to your dashboard, where a short Get started with RagoxCell checklist tracks the remaining setup tasks: adding your logo and shop details, adding your first customer, creating your first repair order, and connecting online payments. The checklist disappears once every item is done.

Step 3: Open Settings and set ticket numbering

From the dashboard sidebar, open Settings. The first section, Numbering & tax, controls how your tickets are labeled.

• Ticket prefix: a short code in front of every order number, such as PH- or TF-. Pick something recognizable; it appears on tickets, invoices, and the customer tracking portal.
• Next number: the number your next order starts from. If you're migrating from another tool, set this above your last ticket number to keep your sequence continuous.

A live preview shows exactly what your next order ID will look like, for example PH-43390. You can also set an invoice prefix and POS sale prefix in the same section.

Step 4: Set your tax rate

In the same Numbering & tax section, enter your Tax rate (%), for example 7 for a 7% sales tax. This rate applies to taxable invoice lines.

If you charge different rates for different items (such as parts versus labor), scroll to the Tax rates section lower on the page and add named rates you can pick per invoice line. In Tax & pricing, you can also choose whether prices include tax and whether new invoice lines are taxable by default.

Step 5: Set your currency and region format

Open the Localization section and choose your Currency (USD, EUR, GBP, CAD, MXN, and others) and a Region format that controls how amounts and dates display.

A preview shows how a sample amount will appear, so you can confirm the formatting before saving. The interface itself stays in English regardless of the region you pick.

Step 6: Enter your shop details

Scroll to Shop details (invoice header). These fields print on your invoices, so accuracy matters:

• Legal name: your registered business name.
• Tax ID: your EIN or equivalent business tax number.
• Address: your full shop address.
• Phone and Email: the contact details customers should use.

Take a moment to double-check spelling and formatting here, since this is the header customers will reference when they call or visit.

Step 7: Set your business hours

Find the Business hours section. Each day of the week has an Open toggle and an opening and closing time. Turn off the toggle for any day you're closed.

Setting accurate hours keeps your shop information consistent and ready for the features that rely on it, such as scheduled customer reminders.

Step 8: Add your logo and brand color

Open the Invoice branding section.

• Logo: select Upload logo and choose an image file. A clean, square logo works best and appears on your invoices and printed receipts.
• Brand color: click the color swatch and pick your shop's color. RagoxCell applies it across customer-facing touchpoints, including branded email notifications and the public tracking portal, for a consistent look.

You can also add an invoice footer and a customer review link here. If you'd rather not print your logo on invoices, the Receipts & printing section has a toggle for that.

Step 9: Write your terms

Scroll to Terms (printed on invoice). There are two fields:

• Drop-off terms: the conditions a customer agrees to when they leave a device, such as diagnostic fees, data-backup responsibility, and storage limits for unclaimed items.
• Pick-up terms: warranty language and anything you want acknowledged at pick-up.

Keep these clear and specific. They appear on the printed invoice and on the signature sections, so they double as your service agreement.

Step 10: Save and review

Select Save settings at the bottom of the form. You'll see a confirmation, and the dashboard checklist will tick off "Add your logo & shop details."

To confirm everything looks right, create a test repair order and open its invoice. Check that your ticket prefix, tax, currency, logo, brand color, and terms all appear as expected. If anything looks off, return to Settings, adjust, and save again.

That's the core setup complete. From here you can add customers, create repair orders, and connect online payments to finish the dashboard checklist. If you run a multi-tax operation or charge deposits, the Tax & pricing and Tax rates sections are worth a second pass once your day-to-day flow is up and running.